Refund policy

At Prestige Pelle, we are committed to your satisfaction with our premium leather products. Our return policy ensures you can shop with confidence while maintaining the highest quality standards.

Return & Exchange Policy

Return Window: 45-day return period from the date of delivery for eligible items.

What We Accept:

  • Unused items in original, resellable condition
  • Items with original tags, packaging, and documentation
  • Products without signs of wear, damage, or alteration

Return Process

Easy Returns:

  1. Contact our customer service within 45 days of delivery
  2. Receive return authorization and prepaid shipping label
  3. Pack item securely with original packaging and tags
  4. Drop off at any authorized shipping location

Processing Time:

  • Inspection: 2-3 business days after we receive your return
  • Refund: 5-7 business days to original payment method
  • Email confirmation sent when refund is processed

Return Eligibility

Eligible for Return:

  • Unworn, unused items in original condition
  • Items with all original tags and packaging
  • Products returned within 45-day window

Not Eligible for Return:

  • Custom-made or personalized items (made to your specific measurements/specifications)
  • Items showing signs of wear or use
  • Products without original tags or packaging
  • Returns initiated after 45-day period

Defective or Incorrect Items

Priority Handling: If you receive a defective or incorrect item:

  • Contact us within 7 days of delivery
  • We provide immediate prepaid return shipping
  • Full refund or replacement at no cost to you
  • Expedited processing within 24-48 hours

Exchange Policy

Size/Color Exchanges: We offer exchanges for different sizes or colors within our current inventory, subject to:

  • Item must meet return eligibility requirements
  • Requested item must be in stock
  • Original item returned in resellable condition
  • Customer covers return shipping; we cover shipping for replacement

Refund Information

Full Refunds Provided For:

  • Defective or damaged products
  • Incorrect items shipped
  • Items that don't match description
  • Eligible returns in resellable condition

Refund Method: All refunds issued to original payment method within 5-7 business days of processing.

Custom Orders

Made-to-Order Items: Products specifically crafted to your measurements, specifications, or customization requests are final sale and cannot be returned or exchanged due to their personalized nature.

Standard Sizing: Regular inventory items in standard sizes are eligible for returns and exchanges per our standard policy.

Shipping & Handling

Return Shipping:

  • We provide prepaid return labels for all eligible returns
  • No return shipping charges for defective or incorrect items
  • Free return shipping on orders over $200

Replacement Shipping:

  • Standard shipping rates apply for exchanges
  • Expedited shipping available at additional cost

Quality Guarantee

We stand behind the craftsmanship of our products. If you experience any quality issues within the first 45 days, we will make it right with a full refund or replacement.

Customer Support

Contact Information:

Return Address: Prestige Pelle Returns Department 15811 Southwest 42nd Street, Miramar, FL, 33027

For any questions about returns, exchanges, or product concerns, our customer service team is here to help ensure your complete satisfaction with your Prestige Pelle purchase.